Privacy Policy

BusinessX ("we", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use the BusinessX website or application. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

• Account information: your name, business name, email address, phone number, and profile details you provide when creating an account or contacting us.
• Connected channel data: when you connect Facebook, Instagram, WhatsApp Business, or TikTok to BusinessX, we receive and store the messages, contact details, and conversation metadata exchanged between your business and your customers on those channels, as permitted by each platform's terms.
• Usage information: device details, IP address, browser type, and activity within the application.
• Uploaded content: documents, images, and files you choose to upload.
• Billing information: payment details are processed by our payment providers; BusinessX does not store full card numbers.

2. Your Customers' Data

BusinessX account holders use the platform to manage conversations with their own customers. For that data, the account holder is the data controller and BusinessX acts as a processor: we store and process it only to provide the service, under the account holder's instructions. Account holders are responsible for meeting their own legal obligations toward their customers.

3. How We Use Information

We use collected information to provide, operate, and improve our services, manage user accounts, communicate important updates, respond to support requests, and enhance user experience. We also use information for security, analytics, and preventing fraudulent or unauthorized activity.

4. AI Processing

BusinessX includes AI features that read and respond to customer messages on your connected channels. Message content is processed to generate replies, route conversations, and produce analytics for your account. AI processing is performed to deliver the service to you; we do not use your private message content to build advertising profiles.

5. Sharing of Information

We do not sell or rent personal information to third parties. Data may be shared only with trusted service providers who assist in operating the platform (such as hosting, payment, and AI infrastructure providers), with the platforms you choose to connect (Meta and TikTok, under their terms), or when required by law, legal process, or to protect the rights, safety, and security of our users and systems.

6. Data Security

We apply technical and organizational measures to protect information from unauthorized access, loss, or misuse, including encryption in transit and at rest and role-based access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Information is retained only as long as necessary to fulfil the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, associated data is deleted or anonymized within a defined period, except where retention is legally required.

8. Your Rights

Depending on applicable law, you may have the right to access, update, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@businessx.com.

9. Cookies

Our platform uses cookies and similar technologies to remember preferences, keep you signed in, improve performance, and analyze usage. You can control or disable cookies in your browser settings, though some features may not function properly as a result. See our Cookie Policy for details.

10. Children

BusinessX is a business tool and is not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will take steps to remove it.

11. International Data

Your information may be stored and processed on servers located outside your country. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Material changes will be communicated to account holders by email or in-app notice.

13. Contact

If you have questions about this Privacy Policy, contact:

• Email: support@businessx.com
• Address: BusinessX, New Baneshwor, Kathmandu, Nepal
• Phone: +977 9876543210

Related policies: Cookie Policy, Terms of Service, and Data Protection Policy.