Terms of Service

These Terms of Service ("Terms") govern your access to and use of the BusinessX website, application, and related services (collectively, the "Service"). Please read them carefully before using BusinessX.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you use BusinessX on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.

2. The Service

BusinessX is a business platform that may provide an omnichannel inbox, customer relationship management tools, AI-assisted replies, helpdesk features, automation, and business modules such as accounting, inventory, ecommerce, and human resources. Available features depend on your subscription plan and may change as the Service develops.

3. Accounts and Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service. You are responsible for:

• Providing accurate and current account information.
• Keeping login credentials confidential and secure.
• All activity under your account, including activity by invited team members.
• Promptly notifying us if you suspect unauthorized access or use.

4. Free Trial

New accounts may receive a 14-day free trial. No payment method is required to begin unless stated during registration. When the trial ends, continued access may require a paid subscription. If no plan is selected, the account may be paused and its data retained or deleted in accordance with our Privacy Policy and applicable retention practices.

5. Plans, Billing, and Changes

• Subscriptions may be billed per authorized user, plan, usage level, or another basis shown at checkout or in your order form.
• Billing frequency, taxes, renewal terms, and included features are shown when you subscribe.
• Upgrades may take effect immediately. Downgrades generally take effect at the next renewal unless stated otherwise.
• Prices may change with advance notice and will normally apply from the next renewal period.

Refund terms: Refund requests are subject to review based on your subscription tier and account status as outlined in your service agreement.

6. Connected Platforms

The Service may connect to third-party platforms, including Facebook, Instagram, WhatsApp, TikTok, and other services, through their official interfaces and permissions you grant. Your use of connected platforms must comply with their respective terms and policies. BusinessX is not responsible for changes, restrictions, outages, or actions imposed by those third parties.

7. Fair and Acceptable Use

You may use BusinessX only for lawful business purposes. You must not:

• Send bulk unsolicited messages, spam, or unlawful marketing communications.
• Use AI features for abusive bulk generation, unauthorized scraping, or traffic unrelated to your BusinessX account.
• Upload or transmit unlawful, fraudulent, abusive, infringing, or harmful content.
• Probe, disrupt, overload, reverse engineer, or attempt unauthorized access to the Service or another account.
• Use BusinessX in a way that violates the rules of a connected platform or applicable law.

We may contact accounts with unusually high usage to discuss an appropriate plan. We may restrict or suspend access where necessary to prevent prohibited conduct, protect users, or secure the Service.

8. Your Data and Content

You retain ownership of the business data and content you submit to the Service. You grant BusinessX the limited rights necessary to host, process, transmit, display, back up, and otherwise handle that data for the purpose of operating and improving the Service. You are responsible for having the necessary permissions and lawful basis to provide personal data to BusinessX.

Our handling of personal data is described in the Privacy Policy and Data Protection Policy.

9. Intellectual Property

The Service, including its software, design, interfaces, documentation, branding, and related intellectual property, is owned by BusinessX or its licensors and protected by applicable law. Your subscription grants you a limited, non-exclusive, non-transferable, and revocable right to use the Service for your internal business purposes. No ownership rights are transferred to you.

10. Availability and Disclaimers

We work to keep the Service available, secure, and reliable using commercially reasonable care. However, the Service is provided on an "as is" and "as available" basis to the extent permitted by law. We do not guarantee uninterrupted or error-free operation. Maintenance, internet conditions, connected-platform changes, or third-party outages may affect availability.

11. Limitation of Liability

To the maximum extent permitted by applicable law, BusinessX will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data arising from or related to the Service.

BusinessX's total aggregate liability arising from or related to the Service will not exceed the amount you paid for the Service during the [liability period to be confirmed by legal counsel] preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

12. Suspension and Termination

You may cancel your subscription at any time, subject to the billing and cancellation terms applying to your plan. We may suspend or terminate access if you materially breach these Terms, fail to pay applicable fees, create security or legal risk, or use the Service unlawfully. Where practicable, we will provide notice and an opportunity to remedy the issue.

After termination, access to data export may remain available for a limited period. Data will then be handled according to our retention and deletion practices described in the Privacy Policy.

13. Governing Law

These Terms are governed by the laws of Nepal. Unless mandatory law requires otherwise, disputes arising from or relating to these Terms or the Service are subject to the jurisdiction of the courts of Kathmandu, Nepal.

14. Changes to These Terms

We may update these Terms to reflect changes to the Service, our business practices, or legal requirements. We will post the revised Terms on this page and update the "Last updated" date. For material changes, we may also provide notice by email or through the Service. Continued use after the effective date means you accept the revised Terms.

15. Contact Us

If you have questions about these Terms, contact us:

• Email: support@businessx.com
• Address: BusinessX, New Baneshwor, Kathmandu, Nepal

Related policies: Privacy Policy, Cookie Policy, and Data Protection Policy.